FAQ

Frequently Asked Questions

Everything you need to know about shopping at Lunara Sleep Boutique

🚚 Shipping & Delivery
Yes! We offer free shipping on every order, no minimum required. We believe everyone deserves great sleep without extra costs at checkout.
Most orders are delivered within 7–14 business days. Processing time is 1–3 business days before your order ships. You will receive a tracking number by email as soon as your order is on its way.
We currently ship within the United States. We are working on expanding our shipping to more countries soon — follow us on Instagram to stay updated!
If your order has not yet shipped, we may be able to update your address. Please contact us at hello@lunarasleepboutique.com as soon as possible with your order number and the correct address.
â†Šī¸ Returns & Refunds
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase for any reason, simply contact us within 30 days of receiving your order and we will make it right.
Email us at hello@lunarasleepboutique.com with your order number and reason for return. Our team will respond within 24–48 hours with simple next steps. We aim to make every return as easy as possible.
Once your return is approved, refunds are processed within 3–5 business days back to your original payment method. Depending on your bank, it may take an additional 2–5 business days to appear on your statement.
We sincerely apologize if this happened! Please email us at hello@lunarasleepboutique.com with your order number and a photo of the issue. We will send you a replacement or issue a full refund immediately — no need to return the item.
🌙 Product Questions
Absolutely. Every product in the Lunara Sleep Boutique collection is carefully selected for quality, safety, and effectiveness. We only carry products we would use ourselves and that meet our high standards for sleep wellness.
Our Cervical Memory Foam Pillow works best for back and side sleepers — it cradles your neck and keeps your spine aligned all night. Side sleepers may also want to add our Knee Pillow for full hip and spine support. If you are unsure, feel free to reach out and we will help you choose!
Care instructions vary by product and are included with every order. In general, our silk pillowcases should be hand washed or machine washed on a gentle cold cycle. Memory foam products should never be machine washed — spot clean only and allow to air dry fully.
Yes! Popular items do sell out from time to time. Use the "Notify me" button on any sold-out product page to receive an email the moment it is back in stock.
🔒 Payment & Security
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed securely at checkout.
100%. Our store is powered by Shopify, which uses industry-leading SSL encryption to protect your personal and payment information. We never store your card details — all transactions are handled by secure, PCI-compliant payment processors.
Never. The price you see is the price you pay. We offer free shipping on all orders with no surprise fees at checkout. Applicable sales tax may be added depending on your location.
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Still have a question?

We'd love to help! Reach us at hello@lunarasleepboutique.com and we'll get back to you within 24 hours.